1. Parties and scope
These terms govern services sold under the Aivoma name by Mervantis OÜ (registry code 14412321, Estonia) — “we” — to business customers (“you”). Services are intended for businesses; consumers are not targeted.
2. Services
- AI Visibility Audit (€199, one-time): analysis and report as described on our website; no changes are made to your store.
- AI Visibility Setup (€790, one-time, stores up to 200 products; larger catalogues quoted): implementation on your WooCommerce store as described on our website.
- AI Visibility Monitoring (€79 per month): recurring checks, fixes and reporting; month-to-month.
- WooCommerce Care Plan (€99 per month, optional add-on).
Scope is defined by the package description on the day of order and our order confirmation. Additional work is quoted separately.
3. Prices, invoicing and payment
Prices exclude VAT. Reverse charge applies to EU VAT-registered businesses outside Estonia; Estonian VAT applies to Estonian customers. Audit and Setup are invoiced in full before work starts; Monitoring and Care Plan are invoiced monthly in advance. Payment terms: 7 days. Audit fees are credited in full against a Setup ordered within 60 days of audit delivery.
4. Your obligations
You provide timely access (WordPress administrator account, Google Search Console/Merchant Center where relevant), accurate product data and a contact person. You are responsible for backups unless the Care Plan is active, and for the legality of your products and content. You confirm you are entitled to grant us access to the store.
5. Timelines
Indicative delivery times (Audit 3 working days, Setup 10 working days) start when we have received payment and all required access. Delays caused by missing access or third-party services extend timelines accordingly.
6. No guarantee of AI or search placement
AI assistants and search engines generate results independently and change without notice. We warrant professional, documented work according to current published guidance of Google, OpenAI, Microsoft and Perplexity, and we measure results transparently — but we do not and cannot guarantee specific mentions, rankings, citations, traffic or revenue.
7. Term and cancellation
Monitoring and Care Plan run month-to-month and can be cancelled by either party by email with effect from the end of the current paid month. One-time services end on delivery.
8. Liability
We are liable for direct damage caused by our intentional or grossly negligent conduct. For other damage our total liability is limited to the fees paid for the affected service in the preceding 12 months. We are not liable for indirect damage, lost profit, or damage caused by third-party plugins, hosting, platforms or your own changes.
9. Confidentiality and data protection
We treat your store data and access credentials as confidential and process personal data according to our privacy policy. Where we process personal data on your behalf (e.g. customer data visible in your store), we do so only as needed to perform the service and will sign a data processing agreement on request.
10. Intellectual property
On full payment you receive a perpetual, non-exclusive right to use all deliverables (schema templates, feed configurations, content) on your store. We may reference the work anonymously; named case studies only with your consent.
11. Governing law
Estonian law applies. Disputes are settled by Harju County Court, Estonia, unless mandatory law provides otherwise.